Why Are New 4K Discs Freezing & Skipping? What To Know & How To Fix It | Back to Basics #2

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Published 2023-04-13
For new collectors having problems with brand new 4K UHD discs freezing and skipping when played in their 4K blu ray players. The video is geared somewhat toward Sony 4k player owners, but can be applied broadly under the banner of good basic practices for 4K discs overall.

This video is #2 in a series called "Back To Basics," where I discuss issues of interest to those in the early phases of their physical media journey. Think of it as sort of a "Collecting 101" series... with emphasis on 4K UHD blu ray.
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Link to the microfiber cleaning cloths that I'm using:
www.amazon.com/waka-Microfiber-Cleaning-Eyeglass-C…

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Timestamps:

00:00 Introduction - The Problem
01:18 Context - My 4K Players
03:06 Qualifier
03:30 The Crux - Check Your New Discs
04:29 "Invisible" Film On Disc
05:05 Off-gassing Residue On Disc
07:03 Cleaning 4K Discs
10:46 General Quality Control Issues
12:36 4K Blu Ray - An Imperfect Technology

All Comments (21)
  • @dwaynesager1864
    My search for skipping and freezing 4k discs led me to your channel. Your pro tip actually worked. I was beginning to get frustrated with 4k discs but have renewed my faith. Thanks. Newly subscribe.
  • Thank you so much for posting this. I’ve had this issue and had trouble finding anyone discussing it. Appreciate you, just earned a subscriber
  • @adamxu9068
    Thanks for covering this. Bad QC has long been discussed on the forums but the reality is a YouTube video these days always brings more awareness. To expand on what you said, almost all North American Blu-ray discs in recent years are pressed at the same replication factory in Mexico. That's why most US releases are plagued by scratches (Scream/Shout Factory, Criterion, major studios alike; although SF & Criterion do appear to be disproportionally affected). I personally estimate at least 30% of the discs I receive are scratched. Fortunately, European releases are mostly pressed in Europe, where quality control has been much more stringent, so a vast majority of the time imported discs arrive in pristine condition. This also applies to Arrow's US releases and, interestingly, recent Paramount releases because they've moved replication to Germany.
  • @yankee7809
    I have the Sony UBD1100es and experienced some of the freezing/skipping on the 4K copy of Back To The Future. I adjusted the settings that you suggested and it has cured the problem so many thanks!
  • @krelian30
    My brand new Batman Begins 4K disc, purchased a few months ago, has a not too shallow scratch around the disc, deep enough for the movie to stop at the 100th minute and not be able to go beyond that point. It's a disgrace the way they treat buyers. A wonderful and very instructive video. Greetings from Spain.
  • Just recently I noticed the off gassing and lubrication on a disc. I also noticed finger prints and it was a brand new disc I was inspecting before playing. Then I come across your video and was happy to now know why but at the same time irritated to know how wide spread the issue is. Great video!
  • @midlevelmedia
    I've gotten into the practice of checking my discs before putting in these days unfortunately. Lots of off gasing coming from everywhere lately. Great video man!
  • @ScottGrammer
    Subscribed. Very informative! I've had problems with both 4K's and regular Blu-Rays when ripping them, and found that washing them with dish soap and lukewarm water and then letting them thoroughly dry seemed to cure the issue. Now I know why!
  • @shaynes.9773
    That's awesome! I have been using the condensation from my breath and a lint free cloth to clean disc media, all the way back to my very first CD player in 1986. Works like a charm.😃👍
  • @farmasingh
    Thank you for this video. My Universal Soldier 4k disc froze in 2 places, i got it second hand from Cex. However, the disc looked immaculate, cleaning it the way you shown resolved the problem. I use a PS5 as a player.
  • @KentuckyRC
    Thanks Fuzz! Got in a brand new copy of the Mario movie yesterday and had these issues and the disc wouldn’t play. Your recommendation helped get it going.
  • This tip just worked on my 4K "Dune" disc! I was about to drop some serious cash on a new UHD disc player...
  • @808Toys4Boiz
    Im relieved to hear i'm not the only one. Scream factory and studio canal seem to be the usual culprits lacking qc in my experience.
  • @Herman-qw5dw
    I tried your work around for my sony blu ray player and turned off the 4k on the player and now no more skipping on any of my 4k disk. Thanks again for the tip.
  • @SoapNugget
    I've only had a couple of problematic discs, the biggest ones being The Batman and Star Wars. The Batman skipped multiple times despite cleaning it. The other was Top Gun Maverick but after a cleaning, it worked perfectly. I have a Sony X800m2.
  • @thechairman74
    This is such an appropriate video, because I just had that problem yesterday watching "Puss In Boots: The Last Wish". The disc wouldn't play properly at first, as has sometimes happened with Universal disc. I had to open and close it a couple times and it started playing, it did freeze but was able to continue, unlike previously where I had to unplug and replug the power. I do have that Sony player, but this is the first freezing/non-playing problem that I've had in a while and I use that player almost daily, so I don't think it's the player, it's likely the discs, like you say.
  • @Revolver1981
    It's only the 4K triple layer discs usually. The players have issues with third layer changes.
  • @jonkeller8155
    Thank you. I’ve had some issues with 4K playback and have noticed oily residue on my discs. This video confirms my suspicions. It’s not my Sony player.
  • This is a great topic to talk about I have Gemini man on 4k and it has skipping and freezing problems in one of the scenes tried all 3 of my 4k players all the same results I'll try this out thank you 👍 I'll see if it works or not on my Gemini man 4k disc