CrowdStrike IT outage: How and why it happened | BBC News

59,089
39
Published 2024-07-19
A major software outage has stopped computers working across the world in a number of sectors, causing severe disruption to healthcare, flights, trains, businesses and media organisations.

The outage was caused by a software update from CrowdStrike, a cyber security firm. A bug affected Microsoft Windows computers, knocking them offline around the world.

CrowdStrike chief executive George Kurtz says he is “deeply sorry” for the incident.

Subscribe here: bit.ly/1rbfUog

For more news, analysis and features visit: www.bbc.com/news

#ITOutage #CrowdStrike #BBCNews

All Comments (21)
  • @sugathsuranjeewa
    I think the best thing is using Linux instead of Windows at situations like this
  • @TomNook.
    There's such delicious irony in spending thousands using a Cybersecurity company to protect your systems from going down, when it's the reason for your systems going down
  • @MorningNapalm
    They really struck the crowds hard with this update.
  • @kirishima638
    This is why I NEVER install updates automatically. Let someone else beta test a patch first.
  • @CMansfield
    Did they try turning them off and back on again?
  • @apl175
    Hope y'all have your bitlocker recovery keys stored somewhere handy.
  • @Abhishek-wm6fv
    The issue is with organisations which are understaffed and do recovery... Who asked you for the job cuts and rely on computers
  • @gbraadnl
    4:35 unless you run BitLocker. In that case a lot more steps are needed. Plus, you forget possible remote workers, systems in different datacenters, etc. You are also wrong, as this is Windows specific as they use a driver model for this tool. Linux is not less used in corporate environments, but see a different use and also a different method to protect.
  • @Greenpoloboy3
    Liz Truss' first few days working for CrowdStrike went well it seems.
  • Please save Bangladesh, our country is disconnected from the world, the government turned off electricity and internet... we are in a big crisis. We can't contact our family members from Bangladesh, this situation is outrageous. We desperately need any help we can get. Please save Bangladesh and it's student. Over 40 students has been killed and thousands are injured.
  • @joetran8798
    This is not a new piece of software. It is an update to an existing component.
  • @cheese-power
    As a computer scientist, I can tell you that an opening system is the exact line of defense for this kind of issue. It should never let an application bring down the entire system. Therefore, it is the problem of both Microsoft and CrowdStrike.
  • Considering the monetary losses an investigation and report must be produced. The update was flawed itself. The lost capacity and opportunity cost is in the millions already as the airlines can not function.
  • @user-ut3nl8pn2b
    人間は青い空を1日1時間以上見るとストレス軽減になるらしいので、だからパソコンの画面が青くなった と真顔でブラックジョークを話したら、夫が笑ってました。
  • @KarlJones73
    Updates should be pushed out in progressive waves to avoid exactly this situation. Change Management challenges processes for blackout and recovery plans. There are more issues than just the update pushed out and breaking.
  • That happened to me when I was working on the Gateline at Staines Station today. For all the passengers that had E-tickets and paper barcode tickets, we had to keep.the widegate open.