Airlines' Protocol for After a Plane Crash

I always think about the two passengers of Air France 358 who, after the plane over ran the runway on landing, escaped the burning wreckage and caught their connecting flight in the airport.

Hell yeah, baby. Going back to his roots, airplanes

I'm part of my airline's Emergency Response Team specifically on the passenger verification team. We go over the passenger manifest and verify how many souls on board and who they were. This entails researching lifted tickets and reconciling them with the manifest and even talking to the airport agents who boarded the flight. The only incident I worked on was when the bomb exploded in the Brussels airport in 2016. We set up a team because the airline was checking in at the time and we had passengers at the terminal. Even though our aircraft wasn't targeted, we believed it the right thing to do and set up a full team including the Go Team. Since I was on the verification team, we looked at who was booked and bought tickets, who was checked in and who wasn't. At that point we literally played detectives trying to find these passengers. It was a very sad thing to know before anyone else that some of them were killed inthe explosion. We worked round the clock for 6 days. I'll never forget going to Mass on the Holy Saturday night and when the priest mentioned to remember the victims, it finally hit me and I broke down. We just had a drill the other day. It's chilling when you get a call, text, and email with THERE HAS BEEN AN AIRCRAFT INCIDENT.... and you wait for the follow up THIS IS ONLY A DRILL. Luckily that did come through b

“This video was made possible by Raycon.” NOT SKILLSHARE? Has the world gone mad??

Alternate title: the Logistics of plane crash responses

"Crashes are interesting when there's a burning pile of debris" This is such a true statement that just reflects how quickly we forget major incidents like crashes. The families of the victims don't have that privilege.

"people fear air travel an irrational amount" I disagree I think people are irrationally comfortable with driving.

Who responds if the Go Team's plane crashes while they are en route to a crash site? The Go Go Team? 🤔

06:38 Fun fact from an airline employee: The special call center used for aircraft incidents is typically referred to as the Passenger Inquiry Center in the US, and is jointly operated by a few of the big name airlines from across the globe. Activating the line comes from the company whose aircraft was involved in the incident, but they can request partial or full assistance from the other member airlines depending on the circumstances (ie. accidents in other countries/continents). *Edit: spelling error.

"The remaining crew will be dealt with" Not treated or cared for? Harsh.

As a Marine Helicopter crewman I was part of our "Emergency reclamation team". We were the Marines that would fly into a crash first. This being the military, our priorities were different. Some of the classified equipment was to be removed or destroyed BEFORE we helped the crew. That was tough.

Yes SouthWest went the expensive way BUT, that amount of rapid response, warm communication, economic compensation and care for the people aboard that airliner even though SW didnt know whether they were at fault or not, created an even more loyal pool of customers and a more positive image in the eyes of the public. So even though it is initially the more expensive routes when responding to an aircraft accident, SW can collect profits on that response thanks to the positive marketing it does for the image.

“Just about once every three days, somewhere in the world, a large commercial passenger plane crashes.” In the before times, when the world had yet to be ravaged...

Kurzgesagt: science B1M: construction Wendover: airplanes

We’ve only had one accident in 1983 so we’re a pretty safe airline

Man, Southwest's response was so effective I had no idea they had suffered their first death. What a shame. Still, that response proves why I love Southwest. They don't have the luxury of power, so they treat their customers well.

I just realized that I never thought about the aftermath of plane crashes, outside the stereotypical Hatchet lone-survivor premise. Obviously the survivors need to go somewhere once they're done being statistics, but it's not newsworthy.

I remember when somebody asked what happens to luggage after an accident, and it was explained while complex recovery operations do happen for sentimental possessions (even from the bottom of a river in one famous case), for most items where baggage is not trivial to recover the airline will just give them a brand new replacement for anything the passenger claims was in their possession within a reasonable value (clothes, cameras, sporting equipment etc). The 2-3 hundred dollars per passenger on average will likely dwarf any later settlement so in most cases it's not worth the airline's time and risk to reputation to quibble over the ownership of a few personal effects.

Wendover: All the major airlines have had a fatal crash. Qantas: am I a joke to you?

Yo when another big air crash inevitably happens this will get recommended. Hello people from the future hopefully the future is better than 2020