What's the impact on winning high-value Clients when customer service is poor customer service

John Corr
John Corr
12
0
Published 2022-01-11
My experience when about to purchase a service with minimum price of $50k that I discovered on TRUST PILOT what atrocious customer service & billing issues here in the UK

From the no.1 rated vendor in the sector

[Though perhaps poor service this is 'invisible' in big corporates where the buyers/ users/ CEOs have little connection with billing issues of clients/ colleagues]
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