I didn't WANT to be mean, but... - Starforge Systems Review

Thanks for giving us such a thorough review for Starforge! We really appreciate both the kind words and fair criticisms that you have, and will work to address them. We all have a lot of respect for the way you approach things! ... Also, I swear it's a hammer, not a penis!

Man... that intro was just extremely silly... glad y'all had fun XD

I found this video 2 months later. It is pretty well detailed and shows what to look out for. But I would like to see a redo at some point just to see if Starforge improved or not

You gave them a pretty fair shake. Asmongold had some pretty big cajones watching your review live on stream. And he owned their mistakes. Overall a win for you and them.

I fully agree with Linus. As being in almost every position in IT who handled help desk calls at 16, now an "IT Director/CTO" with over 30 years in the corporate world, I quit making PC's for people in a general sense a long time ago except for myself, my daughter, and my immediate family. Anybody who has built computers for those people that are not technically savvy, will land themselves in a nightmare of tech support hell if sold to the wrong person. Let alone the problems if you have to ship it which makes me shudder. The Icing on the cake is if you are just so nice, you keep dealing with the person's computer issue to make you go nuts.

Would be cool to see a secret buyer or tech support video with Star forge to see how they respond to customer inquiries or customer issues experienced with their systems :)

6:03 - I nearly ended my relationship with a phone carrier because the clerk took the clear protectors off the phone for me. Leaving them on is a HUGE PLUS. And it lets me know the parts were new, most likely, on installation.

Every time I watch an LTT video, I'm blown away by the production quality. I've been watching for years and it's been awesome to watch the progression.

I wish the industry I work in had someone like Linus and his team being a loud-but-level-headed voice of reason.

should've called their customer support to see if they could help you fix the unseated power cables :P good video tho, thanks for covering starforge, was hoping you or GN would do this :)

One thing I noticed at the end is all of the price comparisons (specifically the differentials) at the end were compared to the price that they purchased the system at and not the price after the adjustments. I think a little bit more praise should have been given for the after purchase price adjustments and the final comparisons should have been made to the adjusted price.

Coming out of college I worked in a tech room 10 years ago building pre-configed computers (mostly home/office and a few gaming pc’s). Things become loose so easy during transit (screws/4-8 pin connectors etc…). The calls I used to receive were just so brutal with so many issues. While I was there the company literally started charging for extended warranties because the scope of calls were getting ridiculous. The company stopped doing pre-builds in the mail about a year after I left. The owner said it just wasn’t worth it. They did however keep custom PCs in their actual store and that business ran strong until 2020 when they closed the doors and just because an eBay/Amazon store.

7:11 has got to be the cleanest screw driver equip animation I have ever seen

15:00 Major props to the writers for the framing of this section. It's slight, but the walk from the bin back to the computer while going over this really made it that much more engaging and interesting than if it was just at the computer itself. The callback 'plot' beat of looking for the outer box was a neat touch. It's also just nice to have a walk-n-talk and passively see how to get here-from-there on a non-tour video.

This video was actually great feedback and I'm interested to see if starforge then takes it in and works their stuff like they did with the community feedback. You should do this again in 6-8 months, sorta checkup, you know?

So my nephew is from the US and came to visit in France as he does every year, i built him a brand new PC (with a used rx 580 as GPU prices are still ridiculous in europe). Every point you made is every point i touched upon when building his PC. I built it as he first arrived so he had about a month or so to test, zero issues. I sent it back on the plane (cheaper then shipping) along with the cpu cooler mounting hardware (in case he needs it) and with every single psu cable. Also sent the mobo box and cpu box in case theres a need for RMA. The issue i have with most system builders, they're more concerned about money then their customers. This is why i don't build professionally as i know most places that build PCs dont do it well, and as i used to do tech sales 20 years ago, i know that customers are just fubar, and i don't have the personality to deal with em lol.

13:50 If someone from Starforge is reading this. You can get custom colored and labeled 100mil headers and adapters made really really cheap and MOQ is also only around 1000-5000. So I would recommend you make yourself a custom adapter with colors, this way your techs can plug the cables first into the adapter and then they only have to connect one thing to the MB, plus you give your end-user a labeled adapter in case they want to change something later on.

That's at least an hour of stream content for the whole of OTK

Great video! Would have liked to have seen if the PC booted up before the tear down though. Because anyone buying a pre build is only opening the case to remove the packing materials and then booting it up. Tearing it down first and checking the plugs and fixing the mistakes before boot up doesn't really give us an out of box view.

Not sure the advantage of saving the extra PSU cables with new stock, but as a majoritively used system integrator, I usually have to to buy alot of the cables separately to go with used PSU lots. I tend to not include too many extra cables over what I know the PC is gonna use, other than I'll usually include 2 PCIe cables if the PSU will be able the handle a GPU upgrade later, but the current card only uses one 8 pin.